RETURNS

You can return any unwanted item(s) within 30 days and we will happily arrange an exchange or refund for you.

After 30 days and up to six months, we will accept a return for a credit.

It is your responsibility to cover the cost of and arrange shipping the item(s) back to us. If you are unsatisfied with any purchase you have made with us for any reason, please contact us via email info@specialtycafetiere.com for a full refund of the purchase price within 30 days of receipt date. Tell us your name, the order number, which items, how many of you are returning, and the reason for the return.

We will reply to the email with the instructions on how to send the items back to us.

Returned items are to be unused, complete and with all original packaging.

Please include a copy of your order confirmation/invoice with the returned items.

Once your return is received we will then issue a refund / store credit voucher. 
For incorrectly delivered items or damaged upon receipt/in transit we will arrange to collect and exchange. 

For warranty claims in the UK, we will collect and repair, or replace your item.
For products sold outside the UK, the warranty is a back-to-base warranty.

Coffee returns

As always, we have a 30-day return policy. If you are unsatisfied with any purchase you have made with us for any reason, please email us at info@specialtycafetiere.com, tell us your name, the order number, which items, how many of you are returning, and the reason for the return.

One of the member of our team will be in contact with you immediately.

Handling complaints

We will in every case acknowledge complaints within 5 working days.

We will in every case advise the consumer how long it will take to resolve the complaint.

We will in every case keep the consumer informed throughout the process.

Fiorenzato Warranty

All Fiorenzato’s products are covered by a two-year warranty. If the area where you live is not covered by one of our service centres, we will collect the faulty item and we will replace it within one month from the reception, after assessing the fault or damage reason.

It’s your responsibility to ensure that equipment is correctly maintained, properly serviced, risks adequately assessed and that hazards are marked and removed where possible.

We are not responsible for your negligence.

Please email us at info@specialtycafetiere.com for any inconvenience or assistance you may need.